In 2024, Amazon Prime members in Australia experienced the fastest delivery speeds ever, with over 40 million items arriving same-day or next-day, marking a significant increase from the previous year.
The Country Manager at Amazon Australia, Janet Menzies, highlighted the company’s commitment to fast and reliable delivery, emphasizing the importance of meeting customer expectations and continuously improving service.
Research conducted by Mandala Partners revealed that faster delivery not only benefits customers but also has a broader economic impact, saving Australian online shoppers millions of hours and translating to substantial value over the past decade.
Amazon Australia has made significant investments in expanding its operations network to enhance delivery speeds, with plans to invest $1.6 billion in opening new operational sites and creating thousands of jobs by 2026.
Since the launch of Prime in 2018, Amazon Australia has expanded its range of products eligible for fast delivery, offering one-day delivery for over one million items to the majority of Prime members across the country.
Prime members in select regions like the Blue Mountains, Canberra, the Gold Coast, and the Mornington Peninsula can now enjoy Prime Free One-Day Delivery on more than a million items without a minimum spend requirement.
Amazon’s vision for 2025 is to further accelerate delivery speeds to meet the evolving expectations of customers and provide members with an enhanced shopping experience.
In line with its commitment to faster deliveries, Amazon Australia introduced Prime Free Same-Day Delivery in Sydney, extending the service to over 90% of the city’s population.
Furthermore, Amazon has enriched the value of Prime membership by offering exclusive deals, discounts, and access to a wide range of entertainment options, including Prime Video, music, and podcasts.
Amazon’s investment in expanding its operational network has not only facilitated faster deliveries but also created hundreds of permanent roles across the country, contributing to job creation and economic growth.
Amazon continues to redefine the shopping experience globally, with a focus on providing convenience, value, and a diverse range of products and services to its growing membership base.
Prime members in Australia have shown a preference for health and personal care, home, beauty, grocery, and electronics products, reflecting evolving consumer trends and shopping habits.
Amazon’s commitment to fast delivery and customer satisfaction is evident in its ongoing efforts to enhance delivery speeds, expand product offerings, and provide a seamless shopping experience for members across Australia.
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