Scottish Water has initiated a compensation program through door-to-door visits in the Borders region following a significant water supply disruption affecting around 6,000 customers in areas like Duns, Eccles, Eyemouth, Coldingham, and Chirnside due to a fault at the Rawburn Treatment Works.
A compensation of £45 is being offered to customers who experienced more than a day without water, with Scottish Water staff conducting in-person visits and setting up information centers in affected communities to assist with the claims process.
Despite outreach efforts, only a small percentage of affected customers have claimed compensation so far, prompting Scottish Water to extend the assistance period until September 28 to ensure all eligible customers are compensated for the inconvenience caused by the water supply disruption.
Kevin Roy from Scottish Water emphasized the importance of customers submitting their claims promptly to expedite the compensation process, with over 30 staff members deployed across Berwickshire to facilitate claim submissions and address customer queries.
Customers who may have missed the door-to-door visits can follow the instructions provided in the notification letter to submit their claims online or visit the information units established in various locations within the affected areas.
This compensation initiative underscores Scottish Water’s commitment to addressing customer grievances promptly and ensuring that those affected by the water supply disruption receive due compensation for the inconvenience caused.
Water supply disruptions can have a significant impact on households and businesses, highlighting the importance of proactive measures by utility providers to swiftly resolve such issues and mitigate the impact on consumers.
By engaging directly with customers through door-to-door visits and information centers, Scottish Water aims to streamline the compensation process and enhance customer satisfaction by addressing individual concerns and facilitating claim submissions efficiently.
As the compensation program continues, Scottish Water remains dedicated to upholding its commitment to customer service excellence and ensuring that affected residents in the Borders region receive fair compensation for the disruption to their water supplies.
The proactive approach taken by Scottish Water in response to the water supply fault demonstrates the utility provider’s responsiveness to customer needs and its focus on delivering effective solutions to mitigate the impact of service disruptions on local communities.
Through ongoing communication and support initiatives, Scottish Water seeks to not only compensate affected customers but also restore trust and confidence in its service delivery, reinforcing its role as a reliable and customer-centric water utility provider in the region.
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